TERMS & CONDITIONS

Last Updated: 7 November 2025
Effective for all international customers of Reborn Trauma Alchemy

These Terms & Conditions (β€œTerms”) govern your use of the websites, digital products, courses, workshops, coaching programs, and online learning platforms operated by Susanna Ina Adelia Tanni Tmi (β€œCompany,” β€œwe,” β€œour,” or β€œus”).

By accessing or using our websites or Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

These Terms apply worldwide, including (but not limited to) customers in the United States, Canada, United Kingdom, Australia, Europe, Asia, and all international regions.

1. General Information

The Services are owned and operated by:

Susanna Ina Adelia Tanni Tmi
Business ID: 2567468-5
Patokuja 2 B 10, 33960 Pirkkala, Finland
Email: [email protected]

You must be at least 18 years old to purchase or access our paid Services.

We reserve the right to update these Terms at any time. Continued use after updates constitutes acceptance of the revised Terms.

2. Digital Products, Online Courses & Access

All products are delivered digitally via Kajabi or related online platforms. Delivery details appear at checkout.

Personal Use License

Your access is personal, non-transferable, and non-commercial.
You may not share login details, distribute materials, upload content to other platforms, or use any content for AI model training without explicit written permission.

Account Security

You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately of suspected unauthorized use.

Community Conduct

You agree not to engage in:
– harassment or abuse
– illegal activity
– intellectual property violations
– sharing harmful or malicious content
– spamming or unsolicited promotional activity
– sharing your account or login credentials

We may suspend or terminate accounts that violate these rules.

3. Right of Withdrawal (EU/EEA Consumers Only)

EU/EEA consumers have a 14-day withdrawal right unless they:

βœ… access the content immediately, and
βœ… expressly acknowledge that starting delivery waives the right to withdraw.

Most purchases begin immediately, which legally ends the withdrawal right.

Withdrawal requests (where applicable): [email protected]

Customers outside the EU/EEA do not have a statutory withdrawal right.

4. Payments, Subscriptions & Payment Plans

Payments are processed via Stripe, PayPal, or other secure payment processors.
We do not store card information.

Subscriptions (Recurring Billing)

By purchasing a subscription, you authorize recurring charges until you cancel.
Cancellations apply to future billing cycles only.
No refunds are issued for previous payments.

Failed payments may result in temporary suspension of access.

βœ… Payment Plans (Fixed Installments)

A payment plan is not a subscription and not a monthly β€œcancel anytime” option.
It is a binding commitment to pay the full purchase price, divided into scheduled installments.

By choosing a payment plan, you agree to:

– pay all installments in full, regardless of your participation or continued access
– maintain accurate and valid billing information
– ensure your payment method has sufficient funds on each due date

All installments remain due in full even if you:

– stop using the product or program
– do not log in
– change your mind
– decide the program is not right for you
– fail to complete modules
– delete or lose access to your account
– cancel your card
– fail to update an expired or replaced card
– miss payment reminder emails
– do not respond to contact attempts regarding payment issues

If an installment fails, we may:

  1. retry the charge using the stored payment method

  2. request updated payment details

  3. suspend or revoke access until payments are current

  4. apply administrative recovery costs or late fees where permitted by law

  5. refer the unpaid balance to a collections agency in accordance with applicable law

Initiating a chargeback for a valid payment plan may result in:

– permanent termination of access
– documentation being submitted to your bank or payment processor
– recovery actions for any outstanding balance, including applicable fees

All statutory consumer rights remain fully intact.

5. Refunds & Cancellations

Unless explicitly stated at checkout:

βœ… All digital sales are final.
βœ… No refunds are issued once access is granted.
βœ… All payment plan installments must be paid in full.

This Refund Policy complies with EU digital content law and international e-commerce standards.

6. Complaints & Customer Support

Questions or concerns?
Email: [email protected]

We review complaints case by case.

7. Marketing Communications

By purchasing or accessing our Services, you may receive messages about similar offerings based on legitimate interest or existing customer relationship principles.

You may unsubscribe at any time via the link in each email or by contacting us at [email protected].

8. Intellectual Property & Usage Restrictions

All materials β€” including videos, text, audio, PDFs, frameworks, program structures, and brand assets β€” are the property of Susanna Ina Adelia Tanni Tmi or licensed contributors.

You may not:

– copy, reproduce, or distribute content
– create derivative works
– use content in your own coaching or business without permission
– claim authorship of the content
– upload course or program materials to AI tools for training or dataset creation
– share login access or download content for others

Testimonials

We use identifiable testimonials only with explicit consent.

Copyright Complaints

Email: [email protected]

9. Third-Party Links

We are not responsible for the content, functionality, or privacy practices of external websites.

10. Disclaimer of Warranties

The Services are provided β€œas is” and β€œas available.”
We do not guarantee:

– results or outcomes
– emotional, financial, or physical improvements
– uninterrupted availability
– success in any personal, health, or business goals

Nothing in the content constitutes medical, psychological, legal, or financial advice.

11. Coaching, Wellness & Trauma-Related Disclaimer

Our material β€” including trauma-related content, somatic practices, emotional processing, and nervous system education β€” is for personal development only.

We do not:

– diagnose conditions
– prescribe treatment
– replace psychological or medical services
– offer crisis assistance
– guarantee healing or transformation

If you have physical or mental health concerns, consult a qualified professional.

You agree to take full responsibility for your wellbeing while engaging with our content.

12. Service Availability & Force Majeure

Access may be interrupted for maintenance, outages, third-party issues, or events outside our control.
We are not liable for delays or disruptions caused by force majeure events.

13. Assignment

We may transfer rights and obligations under these Terms (e.g., during business restructuring).
This will not affect your statutory rights.

14. Changes to These Terms

We may update these Terms at any time.
Continued use after updates signifies acceptance.

15. Governing Law & Dispute Resolution

These Terms are governed by Finnish law, without regard to conflict-of-law principles.

EU/EEA Consumers

You may bring claims in your local court or through the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr

International Customers (Non-EU)

All disputes shall be resolved exclusively in the competent courts of Finland.

Mandatory consumer rights are not limited by this clause.

16. Contact Information

For questions regarding these Terms & Conditions, contact:

πŸ“§ [email protected]

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